Australia Customer Service Consultant Job – Full-Time with Visa Sponsorship

What You’ll Be Doing

As a full-time Customer Service Consultant, your mission will be to support and guide customers applying for or managing personal loans with empathy, clarity and efficiency. Your impact will be felt in every customer interaction.

Key responsibilities include:

• Respond to Inbound Inquiries

  • Handle phone and email queries from new and existing customers

  • Offer personalized, clear and informative responses

• Guide Customers Through Loan Applications

  • Assist customers step-by-step through their loan journey

  • Clarify terms, conditions and required documents with patience and accuracy

• Collaborate with Internal Teams

  • Work closely with credit assessors, compliance, tech and operations

  • Facilitate smooth loan progression and eliminate internal bottlenecks

• Provide Real-Time Updates

  • Keep customers informed on their application status

  • Troubleshoot issues quickly and with empathy

• Follow-Up and Track Progress

  • Ensure pending items are completed by reaching out to clients and partners

  • Maintain workflow momentum with regular updates and check-ins

• Maintain System Accuracy

  • Log communications, tasks and updates into internal systems

  • Use CRM and digital tools confidently and accurately

• Champion the Customer Experience

  • Embody the company’s values in every call or email

  • Create a compassionate and trustworthy experience for customers

What We’re Looking For

We’re seeking individuals who blend strong communication skills with deep empathy and high resilience. This is more than just a job-it’s a people-first mission.

Ideal candidates should:

• Communicate Clearly and Effectively

  • Speak and write confidently, tailoring communication to each customer

  • Break down complex information with ease

• Practice Empathetic Listening

  • Show genuine care and attentiveness

  • Stay calm and helpful during stressful customer interactions

• Thrive in a Fast-Paced Environment

  • Stay composed under high volume

  • Prioritize tasks and respond efficiently

• Be Tech-Savvy and Detail-Oriented

  • Navigate multiple digital platforms confidently

  • Maintain accuracy while multitasking

• Have a Background in Customer Service (Preferred)

  • Experience in a contact center or support role is a plus

  • Willingness to learn is just as valued as past experience

• Possess Valid Work Rights in Australia

  • Open to Australian citizens, permanent residents and Working Holiday Visa holders

  • Visa sponsorship available for exceptional candidates

What’s In It for You

This role offers more than a paycheck-it offers a career path, personal growth and the chance to be part of something truly meaningful.

Benefits of joining the team include:

• Sydney CBD-Based, Full-Time Role

  • Work in a vibrant, accessible office location

  • Enjoy a collaborative, in-person culture

• Professional Development Opportunities

  • Access to mentorships, workshops and career coaching

  • Grow within customer service or transition to other departments

• Competitive Compensation

  • Earn a solid salary based on your skills and experience

  • Benefit from employee share options that grow with the company

• Generous Leave Policy

  • Receive five weeks of annual leave each year

  • Maintain a strong work-life balance

• Supportive Team Culture

  • Work with driven, friendly and inclusive colleagues

  • Celebrate wins and support each other through challenges

• Purpose-Driven Work Environment

  • Be part of a company committed to improving lives

  • Know your role directly impacts everyday Australians facing financial uncertainty

Beyond the tangible benefits, you’ll gain something even more valuable: the chance to be part of a mission-driven organization. Here, your work isn’t just about answering questions-it’s about helping people move forward with confidence and dignity.

About the Company

Founded with a deep understanding of the stress and uncertainty that often comes with financial difficulties, this organization aims to be a beacon of support for Australians navigating life’s unexpected financial challenges. By leveraging technology, smart operations and a human-centered approach, the company is creating meaningful, long-lasting solutions for individuals and families in need. They don’t just offer personal loans-they offer peace of mind, clarity and a path forward.

Their headquarters in the heart of Sydney’s Central Business District (CBD) is a buzzing hub of creativity, growth and purposeful work. Here, every team member is not only empowered to contribute but also inspired to make a difference. Whether it’s through smarter systems, faster application processes or compassionate customer service, the company believes in doing good while doing business. If you’re passionate about innovation, people and meaningful work, this is your opportunity to be part of something truly impactful.

Why This Role Is a Game-Changer

If you’ve ever wanted to do work that makes a real, tangible difference-this is your moment. You won’t be stuck on meaningless calls or repeating scripts. Every customer you assist is a real person facing a real-life challenge and your role is to guide them toward clarity and resolution.

You’ll learn, grow and sharpen your communication and problem-solving skills every single day. And in return for your hard work and commitment, the company provides a stable, engaging and future-focused work environment that invests back into its people.

APPLY NOW

For individuals passionate about customer experience, financial empowerment and professional growth, this opportunity is more than just a job-it’s a launchpad. Whether you’re a recent graduate eager to start your career, an experienced customer service professional looking for a new challenge or an international candidate seeking a sponsored position in Australia, this role has the potential to open doors.

With competitive pay, a chance for equity and the security of sponsorship for top talent, this start-up is creating a new standard in both lending and workplace culture. If you believe in empathy, action and purpose-driven work, this is your call to apply.

Frequently Asked Questions

What does a Customer Service Consultant do in Sydney’s fintech sector?

A Customer Service Consultant handles inbound calls and emails, guides customers through personal loan applications, provides updates, solves problems and ensures a smooth and empathetic customer experience. They also collaborate with internal teams to progress applications efficiently.

Is visa sponsorship available for this customer service role in Australia?

Yes, visa sponsorship is available for exceptional candidates. If you have the right skills, attitude and potential, the company is willing to support your Skilled Worker visa application to work in Sydney.

Do I need to be an Australian citizen or permanent resident to apply?

No. Candidates with full working rights in Australia, including those on Working Holiday Visas or eligible for employer sponsorship, are welcome to apply.

Is prior experience in a call center or contact center required?

While experience in a contact center or similar environment is an advantage, it’s not mandatory. The company values strong communication, empathy and adaptability over years of experience.

What qualifications or skills are needed for the position?

You should have excellent verbal and written communication skills, emotional intelligence, the ability to multitask using digital tools and a strong problem-solving mindset. Being tech-savvy and organized is also important.

Is this role remote or office-based?

The role is full-time and office-based at the company’s Sydney CBD headquarters. Remote or hybrid work options are not currently offered for this position.

What are the benefits offered to employees in this role?

Benefits include a competitive salary, five weeks of paid annual leave, employee share options, professional development programs and the opportunity to work in a purpose-driven, growth-oriented environment.

Can international applicants apply for this customer service consultant job in Sydney?

Yes. International candidates with strong English communication skills and the required professional attributes are encouraged to apply. Visa sponsorship is available for qualified applicants.

How does this role contribute to the company’s mission?

This role is central to delivering compassionate and transparent service to individuals navigating financial challenges. You help build trust and provide support that aligns with the company’s customer-first values.

How soon can I start if selected for the position?

Start dates vary depending on your location and visa status. Local applicants may begin after the standard hiring process, while international candidates may require additional time for visa processing, typically supported by the employer.